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FutureTEC Managed Services proactively monitors your systems, servers and networks to identify problems and address them before they cause downtime for your business.
With our Alerts service level offer, you can rest assured that if something is wrong, we’ll make you aware of it. The Resolutions offer goes a step further; we remotely fix the problem for you. And, with our Management offer we can do it all – maintain your entire IT environment, plus provide the employee help desk support you need.
 Support Coverage |
Level 1
ALERTS |
Level 2
RESOLUTION |
Level 3
MANAGEMENT |
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Remote monitoring of networks,
systems
and applications |
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| Fault, performance & security alerts |
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| Monthly Reporting by email |
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| Remote remediation with patch scanning |
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| Service desk |
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| Monthly on-site support hours |
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| Annual Assessment and Planning |
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| End-user support |
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| Patch management & asset tracking |
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| Active Directory, Exchange & SQL support |
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| Vulnerability scanning |
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| Backup & Recovery |
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| Device Loaner |
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THE BENEFITS ARE OBVIOUS
 You’ll avoid expensive repairs and recovery costs.
Our network monitoring and maintenance will save you money
by preventing expensive network disasters from ever happening
in the first place. As a matter of fact, we guarantee it.
You’ll experience faster performance, fewer glitches,
and
practically zero downtime.
Some parts of your system will degrade in performance over
time, causing them to slow down, hang up, and crash. Our
preventative maintenance and network monitoring will detect
these problems early and prevent them from escalating into
more expensive repairs and downtime.
You’ll feel as though you have an in-house IT department-without the costs.
As a network maintenance customer, you’ll have access to a
knowledgeable support staff that can be reached immediately
should you have any kind of problem or question.
You’ll receive substantial discounts on IT services that you
are already buying.
Most IT firms will nickel and dime you over every little thing
they do. Under this program, you’ll pay one flat, affordable
rate and get all of the technical support you need. No hidden
charges, caveats, or disclaimers.
You’ll eliminate trip fees and receive faster response to
your problems.
Thanks to our remote monitoring and maintenance software, we
will have the ability to remotely access and repair mostnetwork
problems right from our offices. If we cannot fix it remotely, we
will dispatch a technician to your office the same day.
You’ll be able to budget for network support just like rent
or insurance.
Wouldn’t it be nice to avoid unexpected costs for fixing or
restoring your network? Now you can.
You’ll sleep easierknowing the “gremlins at the gate” are
being watched.
Cyber criminals never sleep!But thanks to our 24/7/365
monitoring and on-going maintenance, you’ll have one less
thing to worry about.
You’ll safeguard your data.
The data on the hard disk is always more important than the
hardware that houses it. If you rely on your computer systems
for daily operations, it’s time to get serious about protecting
your critical, irreplaceable electronic information.
You’ll stop annoying spam, pop-ups, and spyware from
taking over your computer and your network.
Not only are these intruders annoying, but they can introduce
viruses and jeopardize the security of your network.
You’ll gain incredible peace of mind.
As a business owner, you already have enough to worry about.
We’ll make sure everything pertaining to your network security
and reliability is handled so you don’t have to worry about it. |
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| BENEFITS |
Less Downtime:
24/7/365 remote monitoring of your PCs, servers and networks. Ability to
shift IT resources from a maintenance focus to more important IT strategy
and planning. |
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Affordable Pricing:
Virtually no upfront investments are required. Plus, you can choose our
monthly subscription based program. |
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Flexible Terms of Use:
No long term contracts means you can easily change your level of
service to constantly meet the needs of you business. |
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| Faster Problem Resolution: Remote problem resolution means getting back to business
quicker. We can also be onsite quickly to resolve problems, perform assessments and help you
plan for future growth. |
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Local Support:
Local technicians are in your area and work only with small and medium
businesses to ensure the personal service your business requires. |
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| Level II vendor support: FutureTec’s leading vendor partnership assures Level II vendor
support in critical situation. |
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ADD ON SERVICES
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1) Hosted Email
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| 2) Hosted Antispam |
| 3) Online Storage |
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MANAGED SERVICES
